By all accounts Sony is in a bit of bother. With no profit since 2008 and a predicted $6m loss this year, it still produces solid products but no real hits in recent years. Is lack of attention to product experience to blame? This guy thinks so. The argument is that successful products are not [...]
According to Aleks Krotoski on the BBC Culture Show, the web – the world’s biggest serendipity engine – is in danger of losing its mojo. Personalised software is threatening happy chance encounters by serving you up stuff based on the things you already do and like. This scenario is the so-called filter bubble. It arises [...]
Found this recent IDEO pamphlet (pdf) ‘How doing less can satisfy more‘, which talks about the evolution of customer service to a middle way between full and self-service. Customers are seeking more control and the tools to help themselves. Coupled with the expertise you provide (when required), we have a collaborative model of service delivery. [...]
Linking trust, authenticity and human survival to business and extreme fishing, this is a great talk from the ever excellent 99%. Find out why if you are considering doing a study to discover how to make yourself more authentic, you are in trouble.
Jared Cohen of Google Ideas (Google’s ‘Think / Do’ tank) on countering extremism by going beyond the obvious. Via 99%
