Presentation by Holly Goodier, Head of Audiences at BBC Future Media which explores the contexts in which people use today’s most common screens. Here are some brief notes on the 6 contexts: Attachment – to what degree do people describe a device as ‘can’t live without it’ (the mobile phone) Intent – what do people [...]
According to Aleks Krotoski on the BBC Culture Show, the web – the world’s biggest serendipity engine – is in danger of losing its mojo. Personalised software is threatening happy chance encounters by serving you up stuff based on the things you already do and like. This scenario is the so-called filter bubble. It arises [...]
Found this recent IDEO pamphlet (pdf) ‘How doing less can satisfy more‘, which talks about the evolution of customer service to a middle way between full and self-service. Customers are seeking more control and the tools to help themselves. Coupled with the expertise you provide (when required), we have a collaborative model of service delivery. [...]
Wireless Power Lightens Up Cereal Boxes “eCoupled intelligent wireless power is so flexible it can actually be printed directly onto packaging. A low-cost enhancement to product packaging, printed coils allow real-time communication from the package to the store shelf, and then to the store’s inventory management system. Product quantities can be identified and tracked, expiration [...]
